Terms of service

Terms of Service

Last updated: August 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the BikesDirect website, online store, products, and related services (collectively, the “Services”).

Throughout these Terms, “BikesDirect,” “we,” “us,” and “our” refer to BikesDirect. “You” and “your” refer to anyone who visits our website, makes a purchase, or otherwise uses our Services.

By accessing our website or purchasing from us, you agree to these Terms and our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on our website. If you do not agree, you must not use the Services.

1. Online Store Terms

You must be at least the age of majority in your state or country of residence to place an order. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

You may not use our products or Services for unlawful or unauthorized purposes. You must not violate any applicable laws while using the Services.

2. General Conditions

We reserve the right to refuse service, restrict access, cancel orders, or terminate accounts when reasonably necessary, including in cases of suspected fraud, abuse, illegal activity, policy violations, or threats to the security of our Services.

You may not copy, reproduce, sell, resell, or exploit any part of the Services without our prior written permission, except where permitted by law.

3. Product Information

We make reasonable efforts to present accurate product descriptions, specifications, photographs, colors, compatibility information, and availability.

However:

  • Colors may appear differently depending on your screen.

  • Measurements and weights may be approximate.

  • Packaging or product details may change without notice.

  • Product photographs may include optional accessories not included with the purchase.

You are responsible for reviewing all product details and confirming that the item is appropriate for your intended use before purchasing.

4. Prices and Availability

All prices are displayed in the currency shown at checkout. Prices, discounts, promotions, availability, and product descriptions may change without notice.

We reserve the right to:

  • Correct pricing or product-information errors.

  • Limit product quantities.

  • Discontinue products.

  • Refuse or cancel orders affected by an obvious error.

  • End promotions at any time, subject to applicable law.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted when we confirm processing or shipment.

We may reject, limit, or cancel an order for reasons including:

  • Product unavailability.

  • Pricing or listing errors.

  • Payment authorization failure.

  • Suspected fraud or unauthorized activity.

  • Shipping restrictions.

  • Incorrect customer or delivery information.

  • Violation of these Terms.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information.

6. Payments

You agree to pay all charges associated with your order, including the product price, shipping charges, and applicable taxes.

Payments are processed through Shopify or other third-party payment providers. Your payment may be subject to additional terms and verification requirements imposed by those providers.

We do not guarantee that every payment method will be available for every transaction.

7. Shipping and Delivery

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including carrier delays, weather, customs processing, supply interruptions, incorrect addresses, and other unforeseen events.

You are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect address, refused delivery, or unclaimed package may be charged or deducted from a refund where permitted by law.

Further details are provided in our Shipping Policy.

8. Returns and Refunds

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy.

Please review that policy before purchasing. Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. Product Assembly and Safety

Certain products may require professional assembly, adjustment, inspection, maintenance, or installation before use.

You agree to:

  • Follow all manufacturer instructions and safety warnings.

  • Inspect the product before each use.

  • Use appropriate safety equipment.

  • Follow applicable traffic and safety laws.

  • Avoid using a damaged, improperly assembled, or malfunctioning product.

  • Obtain assistance from a qualified professional when necessary.

BikesDirect is not responsible for damage resulting from misuse, unauthorized modification, improper assembly, inadequate maintenance, failure to follow instructions, or use outside the product’s intended purpose, except where liability cannot legally be excluded.

10. Optional Tools and Third-Party Services

We may provide access to tools, applications, payment services, shipping services, links, or content operated by third parties.

We do not control these third-party services and are not responsible for their availability, content, privacy practices, or performance. Your use of third-party services may be governed by separate terms and policies.

11. User Comments and Submissions

If you submit reviews, photographs, suggestions, feedback, or other content, you confirm that:

  • You own the content or have permission to submit it.

  • The content is accurate and lawful.

  • The content does not violate another person’s rights.

  • The content does not contain malware, abusive material, or misleading information.

You grant BikesDirect a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content for operating and promoting our Services, subject to applicable law.

We may remove submissions that violate these Terms.

12. Intellectual Property

The website and its content—including text, graphics, layouts, photographs, logos, icons, videos, and software—are owned by BikesDirect, our licensors, or our suppliers and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. No license or ownership right is transferred to you.

13. Prohibited Uses

You may not use the Services to:

  • Violate any law or regulation.

  • Infringe intellectual-property or privacy rights.

  • Submit false or misleading information.

  • Harass, threaten, discriminate against, or harm others.

  • Upload malware or harmful code.

  • Collect other users’ information without authorization.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to an account or system.

  • Engage in fraudulent transactions.

  • Circumvent purchase limits or security measures.

  • Use automated systems to scrape or misuse website content.

We may suspend or terminate access for prohibited conduct.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free. Manufacturer warranties, if any, may be governed by separate terms provided with the product.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, BikesDirect and its owners, employees, affiliates, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products.

Where liability cannot be completely excluded, our total liability will not exceed the amount you paid for the product or service giving rise to the claim, except where applicable law requires otherwise.

These limitations do not apply to liability that cannot legally be limited or excluded.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold BikesDirect and its affiliates, employees, service providers, and agents harmless from claims, losses, liabilities, and reasonable expenses arising from:

  • Your unlawful use of the Services.

  • Your violation of these Terms.

  • Your violation of another person’s rights.

  • Content you submit through the Services.

17. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our Services, you acknowledge that policy.

18. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We may correct errors, update information, or cancel affected orders at any time, including after an order has been submitted, subject to applicable law.

19. Changes to the Services and Terms

We may update the website, Services, or these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

21. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that or another provision later.

22. Entire Agreement

These Terms and the policies referenced in them constitute the entire agreement between you and BikesDirect regarding the Services and replace prior communications concerning the same subject.

23. Governing Law

These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

Any mandatory consumer protections available in your place of residence remain unaffected.

24. Contact Information

Questions about these Terms may be sent to:

BikesDirect
3285 Cypress Legends Cir, Unit 901
Fort Myers, FL 33905
United States

Email: support@bikesdirect.us
Phone: +1 (239) 288-9925