Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with BikesDirect. This Shipping Policy explains our order-processing times, shipping methods, delivery estimates, and procedures for delayed, damaged, lost, or undeliverable packages.

Shipping Destinations

We currently ship to valid residential and commercial addresses within the United States.

Shipping availability and rates for Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and remote locations may vary. Some large or restricted products cannot be shipped to these destinations.

Contact support@bikesdirect.us before ordering if you are unsure whether we can deliver to your address.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During holidays, promotions, severe weather, or periods of high demand, processing may take longer. You will receive a shipping-confirmation email when your order leaves our facility.

Estimated Delivery Times

After processing, estimated delivery times are:

  • Standard shipping: 3–7 business days

  • Expedited shipping: 2–4 business days, when available

  • Large or oversized products: 5–12 business days

These estimates begin after the order has shipped and do not include processing time.

Delivery dates are estimates, not guarantees. Carrier delays, weather, address issues, supply interruptions, and other circumstances beyond our control may affect delivery.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on:

  • Delivery location

  • Product size and weight

  • Selected shipping method

  • Carrier availability

  • Applicable promotions

Any available free-shipping promotion will be shown on the product page or at checkout. Unless otherwise stated, expedited shipping and special-delivery services are not included in free-shipping offers.

Order Tracking

When your order ships, we will send a confirmation email containing a tracking number when tracking is available.

Tracking information may require up to 48 hours to become active after the carrier receives the package.

If you have not received a shipping confirmation after the processing period, check your spam or junk folder before contacting us.

Large and Oversized Deliveries

Large products may be delivered by a freight carrier and may require:

  • A valid telephone number.

  • A delivery appointment.

  • An adult to receive and inspect the shipment.

  • Curbside delivery rather than delivery inside the building.

Unless expressly included in your order, freight delivery does not include unpacking, assembly, installation, or removal of packaging.

Inspect the shipment carefully before signing the delivery receipt. Note visible damage on the carrier’s receipt and take clear photographs of the package and product.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers.

Contact us immediately if you need to change your address. We cannot guarantee changes after an order has entered processing or shipped.

BikesDirect is not responsible for delays or losses caused by an incorrect or incomplete address. Reshipping charges or carrier correction fees may apply.

Delivery Attempts and Signature Requirements

Certain high-value or oversized orders may require a signature at delivery.

If nobody is available, the carrier may make another attempt, leave pickup instructions, or return the package to us. Customers are responsible for following the carrier’s instructions and collecting packages within the specified period.

Delayed Shipments

Carrier delays can occur after an order leaves our facility. If tracking shows no movement for several business days, contact the carrier first for an update.

You may also contact us at support@bikesdirect.us with your order number. We will assist with an investigation when appropriate.

Lost Packages

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask household members, neighbors, or building management.

  3. Confirm that the shipping address on your order is correct.

  4. Allow 24–48 hours, as some carriers mark packages delivered before final drop-off.

  5. Contact the carrier using your tracking number.

  6. Contact us if the package remains missing.

Lost-package claims must be reported within 7 days of the stated delivery date. We will review the shipment and work with the carrier, but approval of a replacement or refund may depend on the carrier’s investigation and applicable law.

Damaged Shipments

Inspect your order immediately upon delivery. If it arrives damaged:

  • Report the issue within 48 hours.

  • Keep the product and all original packaging.

  • Photograph the product, packaging, shipping label, and damage.

  • Email the photographs, order number, and description of the issue to support@bikesdirect.us.

Do not assemble, install, use, discard, or return a damaged item before receiving instructions from us.

After reviewing the claim, we may arrange replacement parts, a replacement product, a repair, a return, or a refund, as appropriate.

Incorrect or Missing Items

If your order contains an incorrect item or is missing a product or component, contact us within 48 hours of delivery.

Provide your order number and clear photographs of the package and received contents. We will investigate and provide an appropriate solution.

Refused and Undeliverable Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address.

  • Repeated unsuccessful delivery attempts.

  • Refusal at delivery.

  • Failure to collect the package.

  • Carrier restrictions.

If an order is returned for one of these reasons, original shipping charges, return shipping costs, and carrier fees may be deducted from the refund where permitted by law.

Split Shipments

Orders containing multiple products may arrive in separate packages or on different dates. Each shipment may have a separate tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Order Cancellations

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation once an order has entered processing or shipped.

If the order has shipped, it must be handled according to our Return and Refund Policy.

International Shipping

International shipping is not currently available unless expressly offered at checkout.

Customers purchasing through an approved international option are responsible for applicable customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states otherwise.

Contact Us

For shipping questions or assistance, contact:

BikesDirect
3285 Cypress Legends Cir, Unit 901
Fort Myers, FL 33905
United States

Email: support@bikesdirect.us
Phone: +1 (239) 288-9925